Privacy Policy

Last Updated: August 27, 2026

1. Introduction and Scope

This Privacy Policy governs how we,“Alakart Bio Pharma” ,”ABP”, “Company”, “we”, “us” or "our”) collect, use, share and process your information, that you provide to us through your use of the ABP Mobile app and Website www.alakartbiopharma.com in the course of providing services(“Services”) as defined in the Terms and Conditions to you.

This Privacy Policy applies to the App, the Website, and all products and Services offered by Alakart Bio Pharma. By downloading, installing, accessing, or using the App or our Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby explicitly consent that we will collect, use, process, and share your information as described herein.

We respect your privacy and are deeply committed to complying with all applicable legal and regulatory requirements regarding data collection, processing, and transfer, including but not limited to local data protection laws, health information portability laws, and general consumer privacy acts applicable to your jurisdiction.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES, YOUR CHOICE IS NOT TO USE OUR APP OR SERVICES. BY ACCESSING OR USING THIS APP, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY.

2. What Information Do We Collect?

We collect several types of information from and about users of our App.

2.1 Personal Information

Personal Information is any information that can be used to directly or indirectly identify a specific individual. It includes de-identified data that, when linked to other information available to us, would enable us to identify you. We collect the following types of Personal Information:

• Contact Information: This includes your full legal name, residential address, billing address, email address, mobile phone number, landline number, and other similar contact data.
• Demographic Information: This includes your gender, age, date of birth, marital status, nationality, and geographical location.
• Account Credentials: This includes usernames, passwords, password hints, and similar security information used for authentication and account access.
• Medical Records: Past medical Records, family medical Records, allergies, chronic diseases (e.g., diabetes, hypertension), current medications, and past prescriptions.
• Physical, Physiological, and Mental Health Conditions: Symptoms, diagnoses, lab reports, ECGs, blood pressure readings, sugar test results, dosha assessment details, and any other health-related parameters you log or provide.
• Professional Information (For Doctors and Health Workers): If you are a healthcare provider using our platform, we collect your medical qualifications, registration numbers, certifications, specialties, years of experience, clinic addresses, consultation fees, and public profile details.

3. Why Do We Collect Your Data? (Purpose of Collection)

We do not collect data aimlessly. Every piece of information we request is tied to a specific operational, administrative, or legal purpose necessary to provide and improve our Services.

3.1 Why We Collect Personal Details (Name, Age, Gender, Contact Info)

• Account Creation and Management: To register you as a user, verify your identity, and maintain your user profile.
• Communication: To communicate with you about your account, respond to your inquiries, provide customer support, and send administrative messages (such as changes to our terms or policies).
• Service Fulfillment: To facilitate the booking of appointments, whether physical (Van Camps) or digital (Telemedicine), and to ensure that the healthcare provider knows who they are treating.
• Verification: To ensure that users meet age requirements and to prevent fraudulent activities.

3.2 Why We Collect Location Data (GPS, State, District, Village)

• Discovering Nearby Services: The core of our physical service relies on proximity. We use your location to show you upcoming Mobile Clinics (Van Camps) in your specific district or gram panchayat.
• Connecting with Local Health Workers: To match you with designated health workers assigned to your locality for on-ground assistance, medicine delivery, and follow-ups.
• Logistics and Delivery: To ensure accurate delivery of any bulk orders, Ayurvedic medicines, or wellness products purchased through the Alakart Store.
• Epidemiological Analysis: On an aggregated, anonymized basis, to understand regional health trends and deploy mobile clinics more effectively to areas in need.

3.3 Why We Collect Medical and Health Data

• Creating a Personal Health Record (PHR): To build a comprehensive, secure electronic health record that acts as a single source of truth for your health journey on our platform.
• Informed Consultations: To allow doctors, specialists, and health workers to review your medical history, chronic conditions, and recent lab tests *before* and *during* a consultation, ensuring they provide accurate, contextualized care.
• Personalized Wellness: To offer customized Ayurvedic health insights, dosha assessments, and wellness plans tailored specifically to your physical and physiological profile.

3.4 Why We Send Notifications

• Critical Reminders: To send push notifications for scheduled telemedicine appointments, upcoming local van camps, and medicine alarms (reminding you to take your prescribed medication on time).
• Status Updates: To inform you of changes to your appointment status (e.g., confirmed, cancelled, delayed), lab report availability in your Health Vault, and order shipping status.
• Health and Wellness Updates: To notify you about new health articles, wellness tips, and relevant community updates that may benefit your well-being.

4. Where Do We Collect Your Data From?

The information we process is gathered from multiple touchpoints across your journey with Alakart Bio Pharma.

4.1 From Patients / End Users

• Direct Input: Information you explicitly type into the App during sign-up, profile creation, updating the "Edit Profile" section, filling out forms, or adding emergency contacts.
• In-App Interactions: Data generated through your interaction with the AI Chatbot, completion of dosha assessments, and search queries within the Alakart Store.
• Healthcare Service Providers (HSPs): Information, diagnoses, prescriptions, and lab results uploaded or generated by doctors, nurses, and health workers during or after your consultations within the Alakart ecosystem. This data is added to your PHR with your implicit consent by using the service.

4.2 From Doctors, Specialists, and Health Workers

• Onboarding Process: Background information, medical licenses, educational certificates, and ID proofs submitted directly to us for verification before you are allowed to practice on the platform.
• System Usage: Operational data regarding your availability, accepted appointments, consultation durations, and interaction metrics with patients.

5. Important Notice & Disclaimer: The Role of Alakart

6. How Do We Protect Your Data? (Security Safeguards)

We understand that health data is the most intimate data you can share. We are fiercely committed to maintaining the privacy and security of the information uploaded by you. We comply with industry-standard security safeguards.

• Encryption: We use advanced encryption protocols (such as RLS) to protect data in transit between your mobile device and our secure servers. Sensitive data at rest (such as passwords and medical records) is encrypted using robust cryptographic algorithms.
• Access Controls: We implement strict Role-Based Access Control (RBAC). Your medical records are only accessible to you and the specific healthcare providers you are currently consulting. Alakart employees do not have casual access to your personal medical records; access is restricted to authorized personnel on a strict "need-to-know" basis for system maintenance or legal compliance.
• Infrastructure Security: Our databases are hosted on secure, enterprise-grade cloud infrastructure (Supabase and Google Cloud) that employs continuous monitoring, firewalls, intrusion detection systems, and regular vulnerability assessments.
• User Responsibility: While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account password and for any access to or use of the App using your password. We cannot be held liable for any data loss, theft, or unauthorized access resulting from a compromised personal device or weak password management on your part.

7. Disclosure and Transfer of Your Data (Who We Share It With)

We do not sell, rent, or trade your Personal Information to third parties for their marketing purposes.

7.1 Healthcare Providers

If you are a patient, your Personal Information, Medical History, and current health data will be shared with the specific doctors, specialists, and health workers with your consent to whom you choose to consult or book appointments with through the App. This is essential for them to provide you with medical care.

7.2 Legal Requirements and Law Enforcement

We may disclose your Personal Information in the good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or statutory requirement.
• Protect and defend the rights, property, or safety of Alakart Bio Pharma, our users, or the public.
• Investigate, prevent, or take action regarding suspected fraud, illegal activities, or violations of our Terms of Service.

8. Data Retention: How Long Will We Retain Your Data?

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy.

• Active Accounts: We retain your data as long as your account is active to provide you with seamless access to your health history and our Services.
• Legal Obligations: We will retain and use your information to the extent necessary to comply with our legal obligations (for example, medical records retention laws often require data to be kept for several years even after service cessation), resolve disputes, and enforce our legal agreements and policies.
• Account Deletion: If you choose to delete your account, we will initiate the deletion of your Personal Information from our active databases. However, please note that complete removal may take some time due to backup cycles, and we may retain certain anonymized or aggregated data indefinitely for research and statistical purposes. We may also retain specific transactional data to prevent fraud or future abuse.

9. Your Rights Regarding Your Data

Depending on your jurisdiction and applicable data protection laws, you possess significant rights regarding your Personal Information:

• Right to Access: You have the right to request a copy of the Personal Information we hold about you. Most of this is readily accessible within the "Profile" and "Health Vault" sections of the App.
• Right to Rectification (Correction): You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. You can update your demographic details directly in the App.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your Personal Information, under certain conditions. Please note that legal obligations regarding medical records may supersede this right in some instances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information, under certain conditions.
• Right to Withdraw Consent: You are free to refuse to share any medical or other information. If you have previously given consent for us to process your data, you have the right to withdraw it at any time. However, withdrawing consent may severely restrict or deny our ability to provide you with our core Services (e.g., a doctor cannot consult you without viewing your basic health data).

To exercise any of these rights, please contact our Grievance Officer using the details provided below. We will respond to your request within a reasonable and legally mandated timeframe.

10. Children's Privacy

Our Services are not intended for use by children under the age of 15 without parental consent. We do not knowingly collect personally identifiable information directly from children under 15.

If you are a parent or guardian and you are aware that your child has provided us with Personal Information without your authorization, please contact us. If we become aware that we have collected Personal Information from a child without verification of parental consent, we take steps to remove that information from our servers. Parents or legal guardians may create and manage profiles for their minor children under their own primary account.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We may also notify you via email, an in-app notification, or a prominent notice on our Services prior to the change becoming effective.

Your continued use of the App and Services following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. You are advised to review this Privacy Policy periodically for any updates.

13. Contact Us

Alakart Bio Pharma
Email: info@alakartbiopharma.com
Website: www.alakartbiopharma.com
Address: 2nd Floor, H. No.1-98-9/3/9 & 10, 25 & 26, Sy.No.71(Part), Madhapur, Hyderabad, Telangana, 500081

We are committed to resolving your privacy concerns promptly and transparently.